Support Services

Your business is always growing 
eCommerce is always changing

Customised Support Packages

High quality personalised service

Hands-on Magento certified team of experts

All packages are at affordable rates

Support services for technology and marketing

Support services for technology and marketing


ONETAILER HELPS YOU BRIDGE THE SPACE BETWEEN TECHNOLOGY AND MARKETING.

In an interactive world, Onetailer helps you thrive with robust e-commerce
and high end web design solutions supported from end to end.

Secure
Payments

Your customer’s personal data is protected as we secure to pass from them to your merchant account

Point-of-Sale
Integration

We integrate your point of sale systems used in stores with our Magento ecommerce hosted solution

Speed
Optimisation

Speeding up your online business increases website traffic and improves conversion rates and ranking

Powerful
Marketing

We focus in effective copywriting in order to target the customer’s perceived or everlasting desires

Effective
SEO

Strategies with keywords, content optimisation & site promotion to rank your business top on Google

Hosting &
Support

Super fast, super secure web hosting and total support to keep your shop up and running day and night

Support Packages

Service Bronze Silver Gold
Monthly Fee  £Free £60 £90
Health Check
Site monitoring
Telephone support
Out of hours  Chargeable Chargeable Chargeable
Site Backup
eMail support
Domain Name Renewal
SSL Certificate Renewal
PCI Registration
Response time  4 hours 2 hours 1 hour
Max hours per month  1 hour 2 hours 4 hours
magento-certified

OUR MAGENTO CERTIFIED EXPERTS HAVE THE EXACT SOLUTION TO YOUR NEEDS.

Our support packages are designed to give you a first class Magento experience and service at the ‘best price’. 

SUPPORT TERMS AND CONDITIONS

Minimum support charge is £40 per hour
Support hours Monday to Friday 9.00am to 5.00pm UK
Weekend/public holidays are out of hours chargeable support.
In the first instance all support requests should be submitted via email.

Get a Quote

Contact Us

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